What is 311?

The Office of Unified Communications’ (OUC) 311 Call Center Operation provides a one-stop service experience for constituents, residents and visitors searching for DC government services, numbers and information. The Operation was designed to make the public’s interaction with the city government less frustrating. The call center is open 24 hours a day, 365 days a year. Businesses, residents, and visitors can contact 311 to report a missed scheduled service, inquire about city agency phone numbers and hours of operation, and pursue other customer service-related items.

When to Call 311

You should call 311 to request city services and information.

Examples of typical 311 calls include:

  • Broken meters
  • Trash collection problems or to schedule a bulk pick-up
  • Potholes
  • Abandoned autos
  • Parking enforcement
  • Tree services
  • Illegal dumping
  • Street light repair
  • District agency phone numbers, addresses and hours of operations

How to Contact 311

DC311 connects you to essential information and city services you depend on.  We improved 311 to make it more convenient and accessible.

  • 311 Online Portal – 311.dc.gov
  • Mobile App for Apple and Android Devices – DC311
  • Text DC311
  • Online Live Chat during standard business hours
  • Twitter @311DCgov
  • Call 311 or (202) 737-4404
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